PRIVACY POLICY

Force Heavy Haul ("we," "us," or "our") operates the forceheavyhaul.com website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit inquiries through our forms. Please read this policy carefully. By using our website, you consent to the practices described herein.

Information We Collect

We collect personal information that you voluntarily provide when you request a quote, contact us, or otherwise interact with our website. This information may include:

• Full name
• Email address
• Phone number
• Company or business name
• Details about your shipment or service inquiry

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. This data is gathered through cookies and analytics tools as described below.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your quote requests and inquiries
• To communicate with you about our services
• To improve our website and user experience
• To analyze site traffic and usage patterns
• To comply with applicable laws and regulations

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Specifically, we use:

• Google Analytics (G-G3FPK5PL7M) — to collect anonymized data about site traffic, page views, and user behavior. Google Analytics may set cookies on your browser. For more information, visit Google's Privacy Policy.
• Google Tag Manager (GTM-P2S4SWJF) — loads and manages the measurement tags listed here. Tag Manager itself does not collect personal information; the tags it loads may set cookies as described in each item.
• Google Ads (AW-18036458757) — measures conversions (for example, a quote request or a call that started from one of our ads) and builds remarketing audiences so our ads can be shown to people who visited this site. Google Ads may set cookies on your browser. You can manage ad personalization in Google's ad settings.
• Vercel Web Analytics and Speed Insights— our hosting provider's page-view and page-performance measurement. They do not use cookies.
• CallRail call tracking — our pages and ads may show a tracking phone number that CallRail assigns to your visit, so we can tell which ad or page led to a call. CallRail may set cookies on your browser and may log which of our pages you viewed and the details of calls placed to that number. Calls to tracking numbers may be recorded and transcribed so our team can follow up on your request.
• Attribution data in local storage— on your first visit we store the campaign details of the link that brought you (UTM parameters, the Google Ads click ID, the referring site and the landing page) in your browser's local storage for 30 days. It stays in your browser and is sent to us only if you submit one of our forms, so we know which ad or page generated the request.
• Authentication cookies — we use secure, HTTP-only JWT cookies to manage authenticated sessions for our customer dashboard. These cookies are essential for the functionality of protected areas of the site.

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

Third-Party Services

We may share or transmit your information to the following third-party services in order to fulfill your requests:

• Google (Analytics, Tag Manager and Ads) — as described above, usage and ad-conversion data is sent to Google for analytics and advertising measurement.
• Resend — delivers the email notifications our team receives when you submit a form, which include the details you entered.
• Force OS (built on Base44) — our internal customer management system, where the requests you submit through our forms are stored so our team can follow up.
• Vercel — hosts this website and processes the requests your browser sends to it.
• CallRail — may receive visit and call details (the tracking number dialed, time and length of the call, and the recording) when you call one of our tracking numbers, as described above.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. Our website uses HTTPS encryption for all data transmission, and authentication tokens are stored in secure, HTTP-only cookies to prevent unauthorized access.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of analytics tracking

To exercise any of these rights, please contact us using the information provided below.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: forceheavyhaul@gmail.com
• Phone: 956-701-5070
• Address: 120 RR 6086-C, Laredo, TX 78043

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.